Frequently Asked Questions

Find quick answers about orders, delivery, payments, tracking, returns and Moffy products.

How long will my order take to arrive?

Delivery time depends on your destination PIN code, order processing and courier transit time.

Where available, you can check the estimated delivery date directly on the product page by entering your PIN code.

Please note that delivery dates are estimates and may occasionally change due to courier delays, public holidays, weather, local restrictions or other operational circumstances.

For complete details, please review our Shipping Policy.

Are there any shipping charges?

Any applicable shipping charge will be shown clearly at checkout before you complete your order.

Shipping charges may vary depending on the order, destination, available shipping method or promotional offer.

What payment methods can I use?

Available payment options are displayed securely at checkout and may include UPI, debit or credit cards and other supported payment methods.

The payment options shown at checkout at the time of your purchase are the methods currently available for your order.

How can I track my order?

Once your order has been shipped and courier tracking becomes available, tracking details may be sent using the contact information provided with your order.

You can also visit our Track Your Order page for tracking guidance.

Courier tracking may take a little time to update after the parcel has been handed over.

What if I receive a damaged, missing or wrong item?

Please contact us as soon as possible if you receive a damaged, defective, missing or incorrect item.

Claims should be reported within the timeframe stated in our Refund Policy and should include your Order ID along with clear photographs and relevant supporting information.

An unboxing video can also help us verify issues involving damaged, missing or incorrect products.

Please review our Refund Policy for complete eligibility and claim information.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

Cancellation may be possible if the order has not already been packed, processed for shipment or handed over to the courier partner.

For complete cancellation and refund terms, please review our Refund Policy.

Can I return an item if I change my mind?

Return eligibility depends on the reason for the request and the condition of the product.

Change-of-mind returns are generally not accepted unless otherwise required under applicable law.

Please review our Refund Policy before raising a return request.

Will the product look exactly like the photos?

We make reasonable efforts to display product colours, details and appearance accurately.

Small differences may occur because of screen settings, lighting, photography or normal manufacturing variations.

Do you deliver across India?

We ship to serviceable PIN codes across India through our courier and logistics partners.

Delivery availability may vary depending on the destination PIN code. Where available, you can use the PIN code checker on the product page to view an estimated delivery date.

How do I contact Moffy support?

You can reach our support team at:

Email: support@moffy.in
Phone: +91 90266 21011

You can also visit our Contact Us page.

Still Need Help?

If you couldn't find the answer you were looking for, contact our support team and we'll assist you.

Contact Support