Frequently Asked Questions
Have questions about your order, shipping, or products? Find quick answers to the most common queries below.
🚚 How long will my order take to deliver? +
Orders are usually dispatched within 24-48 hours. Once shipped, standard delivery takes 3 to 7 business days depending on your location in India.
📦 Are there any delivery charges? +
We offer FREE Shipping on all orders above ₹499! For orders below ₹499, a nominal shipping fee is applied at checkout.
💳 Do you offer Cash on Delivery (COD)? Why are orders Prepaid-only? +
- ⚡ Priority Express Shipping: Prepaid orders bypass verification delays and are packed/dispatched immediately.
- 🏷️ Best Prices & Discounts: Avoiding high COD logistics fees allows us to pass those savings directly to you with lower product prices.
- 🔒 100% Buyer Protection: Your payments are secured via Razorpay/Shopify payments. If there's any order issue, we guarantee instant resolution or replacements.
📍 How can I track my order? +
As soon as your order is dispatched, we send a direct tracking link via WhatsApp and Email. You can also track it directly on our website using your order ID.
🔄 What if I receive a damaged or wrong item? +
Your satisfaction is guaranteed! If you receive a damaged or incorrect product, please share an unboxing video/photo at support@moffy.in within 48 hours of delivery, and we will send a free replacement right away.
✨ Are the keychains and charms durable? +
Yes, all Moffy accessories are made with high-grade, premium materials designed for daily wear and tear on your bags, keys, and backpacks.