Privacy policy

Last updated: August 14, 2026

Moffy is a brand operated under NOVA COMMERCE SOLUTIONS. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, place an order, create or use a customer account, contact us or otherwise interact with Moffy and our services.

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process customer orders.

By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Moffy, we may collect the following types of personal information:

  • Contact information: Your name, email address, phone number, billing address, shipping address and PIN code.
  • Order information: Products ordered, order value, purchase history, delivery information, cancellations, returns, replacements and refunds.
  • Account information: Information associated with your customer account, saved addresses and preferences where such features are available.
  • Payment and transaction information: Payment method, transaction status, payment reference, refund status and related transaction information.
  • Customer support information: Information you provide when contacting us, including messages, emails, photographs, videos or other information needed to review or resolve your request.
  • Device and technical information: IP address, browser type, device type, operating system and similar technical information.
  • Website usage information: Information about how you interact with our website, including pages viewed, products viewed, cart activity and other website interactions.

2. Payment Information

Payments made through our website may be processed by Shopify and/or authorised third-party payment gateways and payment service providers.

Moffy does not directly store your complete debit card or credit card details. Sensitive payment credentials are handled by the applicable payment provider in accordance with its security and privacy practices.

We may receive limited payment-related information such as transaction status, payment method, payment reference and refund status where required to process, verify or support your order.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create or use a customer account, subscribe to communications or contact customer support.
  • Automatically when you visit or interact with our website, including through cookies and similar technologies.
  • From service providers that help us operate our business, such as Shopify, payment providers, courier partners and technology providers.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process and verify payments
  • Arrange shipping and delivery
  • Provide order confirmations and delivery updates
  • Manage cancellations, returns, replacements and refunds
  • Provide customer support
  • Maintain and improve our website and services
  • Detect and prevent fraud, misuse and unauthorised transactions
  • Maintain the security of our website, customers and business
  • Comply with applicable legal, tax and regulatory requirements
  • Send marketing communications where permitted or where you have chosen to receive them

5. Marketing Communications

Where permitted, we may use your email address or phone number to send product updates, offers or promotional communications.

You can unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

You may still receive necessary transactional communications relating to an order, payment, refund, delivery, account security or customer support.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, improve performance and, where applicable, support marketing and advertising.

Some cookies and similar technologies may be provided by third-party services used by our store, including Shopify and other authorised service providers.

You may be able to control certain cookies through your browser settings or privacy controls made available on our website. Disabling some cookies may affect the operation of certain website features.

7. How We Share Personal Information

We do not sell your personal information in the ordinary meaning of selling customer information for money.

We may share personal information where reasonably necessary to operate our store, provide our services, fulfil orders or comply with legal requirements.

This may include sharing information with:

  • Shopify, which hosts and supports our ecommerce store.
  • Payment providers, for payment processing, verification, transaction support and refunds.
  • Courier and logistics partners, for shipping, tracking and delivery of your order.
  • Technology and analytics providers, where required to operate, secure, maintain or improve our website.
  • Professional service providers, where reasonably necessary for accounting, compliance or business operations.
  • Government, regulatory or law-enforcement authorities, where disclosure is required by applicable law or valid legal process.

8. Shopify

Our store is powered by Shopify. Shopify may collect and process personal information when you visit or interact with our store in order to provide ecommerce, hosting, security and related services.

Shopify's processing of personal information is governed by its own applicable privacy practices.

9. Shipping and Delivery Information

To fulfil your order, we may share necessary information with courier or logistics partners, including your name, delivery address, PIN code and phone number.

This information is shared only where reasonably necessary to arrange, track and complete delivery or resolve delivery-related issues.

For more information about shipping and delivery, please review our Shipping Policy.

10. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for order fulfilment, customer support, accounting, taxation, fraud prevention, record keeping and legal or regulatory compliance.

Retention periods may vary depending on the type of information and applicable legal or business requirements.

12. Your Rights and Choices

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate personal information.

Where legally applicable, you may also request deletion of certain personal information or withdraw consent for processing that is based on your consent.

We may retain certain information where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate business purposes.

We may need to verify your identity before completing certain privacy-related requests.

13. Children's Privacy

Our website is intended for general shopping audiences and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy practices of any third-party service before providing personal information to it.

15. Legal and Regulatory Requirements

We may process, retain or disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, government requests or other lawful requirements.

We may also use or disclose information where reasonably necessary to protect the rights, safety and security of Moffy, our customers or other persons.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable requirements.

The latest version will be published on this page with the revised “Last updated” date.

17. Privacy Contact

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact us:

Email: support@moffy.in
Phone: +91 90266 21011

For complete business and contact information, please visit our Contact Us page.

For the terms governing your use of our website and purchases from Moffy, please review our Terms of Service.

For return, cancellation, replacement and refund information, please review our Refund Policy.