Terms of service
Last updated: August 14, 2026
Welcome to Moffy. Moffy is a brand operated under NOVA COMMERCE SOLUTIONS, a registered business in India. Throughout these Terms of Service, “Moffy”, “we”, “us” and “our” refer to NOVA COMMERCE SOLUTIONS.
These Terms of Service govern your access to and use of our website, products and services. By visiting our website, placing an order or using our services, you agree to these Terms of Service and the policies that apply to your purchase, including our Privacy Policy, Refund Policy and Shipping Policy.
If you do not agree with these Terms of Service, please do not use our website or place an order.
1. Eligibility and Customer Information
You must be legally capable of entering into a contract under applicable Indian law to place an order with us.
When placing an order, you agree to provide accurate, complete and current information, including your name, email address, phone number, billing information, shipping address and PIN code.
You are responsible for ensuring that your contact and delivery information is correct. We may contact you if any information is incomplete or requires verification before your order is processed or dispatched.
2. Products and Product Information
We make reasonable efforts to display product descriptions, photographs, colours, dimensions and other product details accurately.
Actual colours or appearance may vary slightly due to screen settings, lighting, photography or normal manufacturing variations.
Minor variations that do not materially affect the function, quality or overall nature of a product will not automatically be considered a defect.
Product availability may change without notice. We may update, discontinue or limit the quantity of a product where reasonably necessary.
3. Orders and Order Acceptance
Submitting an order through our website is a request to purchase the selected products. An order is accepted when it has been successfully received and confirmed for processing by Moffy.
We may cancel or refuse an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Payment failure or payment verification issues
- Suspected fraud, misuse or unauthorised activity
- Incorrect or incomplete delivery information
- Orders that cannot be delivered to the provided location
If we cancel a prepaid order after receiving a successful payment, the applicable refund will be processed in accordance with our Refund Policy.
4. Prices, Taxes and Charges
All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.
Applicable taxes, shipping charges, discounts and other charges, if any, will be shown before you complete your order.
Prices and promotional offers may change from time to time. The price confirmed when an order is successfully placed will normally apply to that order, unless an obvious pricing or technical error has occurred.
5. Payments
Payments may be processed through Shopify and/or authorised third-party payment gateways and payment service providers.
Available payment methods may include UPI, debit or credit cards and other payment methods displayed at checkout.
By making a payment, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Moffy does not directly store your complete debit card or credit card details. Sensitive payment information is processed by the applicable authorised payment service provider in accordance with its security and privacy practices.
If an amount is deducted from your bank account but you do not receive an order confirmation, please contact us with the relevant payment reference so that we can verify the transaction.
Duplicate, failed, reversed or refunded transactions will be handled in accordance with our Refund Policy and the processing timelines of the applicable bank or payment provider.
6. Shipping and Delivery
Orders are shipped to the delivery address provided at checkout. You are responsible for providing a complete and accurate shipping address, PIN code and reachable phone number.
Any delivery date displayed on our website is an estimate based on factors such as the destination PIN code, order processing time and expected courier transit time.
Estimated delivery dates are not guaranteed. Delivery may occasionally be affected by courier delays, public holidays, weather conditions, local restrictions, operational disruptions, incorrect addresses or other circumstances outside our reasonable control.
Please review our Shipping Policy for complete shipping, tracking and delivery information.
7. Cancellations, Returns, Replacements and Refunds
Cancellations, returns, replacements and refunds are governed by our Refund Policy.
Eligibility may depend on the nature of the issue, the condition of the product and the applicable reporting timeframe.
Where a refund is approved for a prepaid order, it will normally be returned to the original payment method, subject to the processing timelines of the relevant bank or payment provider.
8. Damaged, Defective, Missing or Incorrect Products
If you receive a product that is damaged, defective, missing or different from what you ordered, please contact us within the reporting timeframe stated in our Refund Policy.
We may request photographs, videos, packaging details or other reasonable information to verify the issue and provide an appropriate resolution.
9. Website Use
You may use the Moffy website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the security or operation of the website
- Upload or transmit malicious software or harmful code
- Use another person's identity or payment information without permission
- Attempt fraudulent purchases, chargebacks or payment disputes
- Copy or commercially exploit our website content without permission
10. Intellectual Property
Unless otherwise stated, the Moffy brand name, logo, website design, product photography, graphics, written content and other original materials are owned by or licensed to NOVA COMMERCE SOLUTIONS.
These materials may be used for personal, non-commercial purposes only. They may not be copied, reproduced, distributed, republished or commercially used without prior written permission.
Third-party trademarks and service names remain the property of their respective owners.
11. Third-Party Services
Our website may use third-party services including Shopify, payment providers, courier and logistics partners, analytics providers and other technology providers.
These providers may process information or provide services in accordance with their own applicable terms and privacy practices.
12. Errors and Inaccuracies
Our website may occasionally contain typographical errors, pricing errors, availability errors or other inaccuracies.
We may correct such information at any time. If an obvious error materially affects an order, we may contact you, correct the information or cancel the affected order and process an applicable refund.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Moffy and NOVA COMMERCE SOLUTIONS will not be responsible for indirect or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.
Nothing in these Terms of Service excludes or limits any liability, remedy or consumer right that cannot legally be excluded or limited under applicable law.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Information required to process and fulfil an order may be shared with authorised service providers such as Shopify, payment processors and courier partners where reasonably necessary to operate our store, process payments, fulfil orders and provide customer support.
15. Changes to These Terms of Service
We may update these Terms of Service from time to time to reflect changes in our business, website, services or applicable requirements.
The latest version will be published on this page with the revised “Last updated” date.
The Terms of Service applicable to an order will generally be those in effect when that order was placed.
16. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India.
Subject to applicable consumer protection laws and other mandatory legal rights, disputes relating to these Terms of Service or purchases from Moffy shall be subject to the jurisdiction of the competent courts in Unnao, Uttar Pradesh, India.
17. Contact Information
For questions regarding these Terms of Service or your order, please contact us:
Brand: Moffy
Trade Name: NOVA COMMERCE SOLUTIONS
GSTIN: 09MAFPS0432P1ZZ
Email: support@moffy.in
Phone: +91 90266 21011
Registered Address: 11/35, Alpyne City Phase - 2, Akrampur, Unnao, Uttar Pradesh - 209801, India
You can also visit our Contact Us page for support and complete contact information.