Shipping policy

Last updated: August 7, 2026

Welcome to Moffy (operated under our legal entity NOVA COMMERCE SOLUTIONS). We are committed to delivering your orders quickly, safely, and transparently across India. This Shipping Policy outlines our shipping procedures, delivery timelines, and associated charges.

1. Processing & Dispatch Time

  • All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays) after payment confirmation.
  • Orders placed on weekends or public holidays will be dispatched on the next business day.
  • Once your order is handed over to our courier partner, you will receive an automated tracking link via Email and WhatsApp.

2. Shipping Charges & Free Delivery

  • Prepaid Orders Above ₹499: FREE Shipping across India.
  • Prepaid Orders Below ₹499: A nominal delivery fee will be calculated and displayed transparently at checkout based on your delivery pincode.

3. Payment Model (Prepaid Orders Only)

We operate on a Prepaid-Only Model. We accept payments through UPI, Credit/Debit Cards, Net Banking, and Digital Wallets powered by secure payment gateways.

We do not offer Cash on Delivery (COD). Processing orders on a prepaid basis allows us to provide priority dispatch, prevent fraudulent orders, and pass on freight savings to you with affordable product pricing.

4. Estimated Delivery Timelines

Once dispatched, the standard estimated delivery time is 3 to 7 business days across India:

  • Metro Cities: 2 to 4 business days
  • Rest of India: 4 to 7 business days
  • Special / Remote Locations (e.g., North-East, Jammu & Kashmir): Up to 7 to 10 business days

Note: Delivery delays can occasionally occur due to logistics issues, weather disruptions, natural calamities, or unforeseen local operational delays beyond our control.

5. Order Tracking

As soon as your shipment is picked up by our courier partner, a unique tracking number (AWB) and direct tracking link will be sent to your registered email address and WhatsApp number. You can also monitor your shipment anytime on our website's Track Your Order page.

6. Incorrect Delivery Address / Failed Delivery

  • Customers are requested to verify their shipping address, pincode, and contact number carefully before finalizing the order.
  • If an order is returned to us (RTO - Return to Origin) due to an incorrect/incomplete address, unreachable contact number, or customer unavailability after multiple delivery attempts, re-shipping charges will apply to send the package again.

7. Damaged or Tampered Packages

If the outer parcel appears tampered, open, or severely damaged upon arrival, please **do not accept the delivery** from the courier executive and inform us immediately at support@moffy.in along with clear photos/videos.

8. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our support team:

Email: support@moffy.in

Trading Entity: NOVA COMMERCE SOLUTIONS

Brand Name: Moffy

Address: 11/35 Alpyne City Phase 2, Akrampur, Unnao, UP - 209801, India

Phone Number: ____________________ (To be updated)

GST / Business Registration: ____________________ (To be updated)