Shipping policy
Last updated: August 14, 2026
Moffy is committed to delivering orders safely and efficiently across India. This Shipping Policy explains our order processing, dispatch, shipping, estimated delivery, tracking and delivery-related procedures.
1. Shipping Coverage
We currently ship to serviceable locations across India.
Delivery availability depends on the destination PIN code and the serviceability of our courier and logistics partners.
If we are unable to service a delivery location after an order has been placed, we will contact the customer and provide an appropriate resolution.
2. Order Processing and Dispatch
Orders are generally processed and prepared for dispatch within 1 to 2 working days after successful order confirmation.
Warehouse pickup and dispatch do not take place on Sundays. If a scheduled pickup falls on a Sunday, the shipment will normally be handed over to the courier on the next available working day.
Processing or dispatch may occasionally take longer during public holidays, high-order periods, operational disruptions or other exceptional circumstances.
3. Shipping Charges
Any applicable shipping charge will be clearly displayed at checkout before you complete your order.
Shipping charges may vary depending on the order, destination, available shipping method or promotional offer applicable at the time of purchase.
The shipping charge displayed at checkout when the order is placed will apply to that order.
4. Estimated Delivery
Estimated delivery dates may be displayed on our website based on factors such as the destination PIN code, order processing time and expected courier transit time.
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
Actual delivery times may occasionally be affected by:
- Courier or logistics delays
- Public holidays or local restrictions
- Weather conditions or natural events
- Remote or limited-service locations
- Incorrect or incomplete delivery information
- Operational circumstances outside our reasonable control
5. Order Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipment confirmation or tracking link using the contact details provided with your order.
Courier tracking information may take some time to update after the parcel has been handed over to the courier partner.
You can also check the status of your shipment through our Track Your Order page.
6. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate shipping address, PIN code and reachable phone number when placing an order.
Please review your delivery information carefully before completing your purchase. Incorrect or incomplete information may result in delivery delays, failed delivery or the shipment being returned to us.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will try to assist before dispatch, but changes cannot always be made after an order has been shipped.
7. Delivery Attempts and Return to Origin (RTO)
Courier partners may make delivery attempts in accordance with their operating procedures. Customers should remain reachable at the phone number provided with the order.
A shipment may be returned to us if delivery cannot be completed due to reasons including:
- Incorrect or incomplete delivery address
- Incorrect or unreachable phone number
- Repeated customer unavailability
- Refusal to accept the shipment
- Other delivery failures attributable to the recipient
If a shipment is returned to us, any request for re-shipment will be reviewed based on the circumstances of the order. Any applicable re-shipping charge will be communicated before the parcel is sent again.
8. Damaged or Tampered Parcels
If the outer package appears visibly open, severely damaged or tampered with at the time of delivery, we recommend that you do not accept the parcel and contact us promptly.
If you discover a damaged product, missing item or incorrect product after accepting the parcel, please follow the reporting requirements and timelines stated in our Refund Policy.
We may request photographs, videos, packaging details or other reasonable information to help us review the issue.
9. Delayed or Lost Shipments
If your shipment is significantly delayed or the tracking information has not updated for an unusual period, please contact us so that we can coordinate with the courier partner.
If a shipment is confirmed as lost or undeliverable, we will provide an appropriate resolution in accordance with our Refund Policy and the circumstances of the order.
10. Shipping Support
For shipping or delivery-related assistance, please contact:
Email: support@moffy.in
Phone: +91 90266 21011
For complete business and support information, please visit our Contact Us page.
For cancellation, return, replacement and refund information, please review our Refund Policy.